We want you to enjoy your purchase with complete peace of mind. That’s why every order comes with a 6-month (180-day) money-back guarantee starting from the day your order ships. This gives you plenty of time to try the product and see how it works for you. Many of our customers become repeat buyers, but if you’re not satisfied, you’re protected by our hassle-free refund policy.
We do recommend using the product for as long as possible within your guarantee period to allow enough time to experience the benefits. However, if you decide it’s not right for you, the refund process is simple.
How to Request a Refund (3 Easy Steps)
- Check Your Guarantee Period: Confirm that you are still within the 6-month window from your shipment date. If you’re unsure, search your email for the shipping confirmation or review your order slip.
- Send Us a Refund Request Email: Contact our team via email and include “Refund Request” in the subject line. This ensures your request reaches the right person quickly.
- Return Your Order: Send back all bottles (both empty and unopened) to the returns address below. No return label is required, but you’ll need to cover the postage. Please also email us the tracking ID for your return so we can process it promptly. Be sure to include a note with the following details:
- Full nameOrder number (check your confirmation email)Email address used for the order
Jetpack fao Claro Returns
328 Northeast Ave
Tallmadge, OH 44278
United States
Important: Please wait for confirmation from our support team before returning your order. This helps us locate your package without delay.
Refund Processing
Once we receive and register your return, we’ll issue a full refund. You’ll get an email confirmation when the refund is initiated. Depending on your payment provider, it typically takes 5–10 business days for the amount to reflect on your statement.
For any further queries, feel free to reach us.